Shipping & returns
Shipping
Last updated: November 2, 2026.
Free tracked U.S. delivery
Standard shipping is free to street addresses in the 48 contiguous states and Washington, DC. Orders ship from U.S. stock. We do not currently ship to PO boxes, Alaska, Hawaii, U.S. territories or military addresses.
Delivery estimates
- RONNE jewelry case: 4–8 calendar days.
- Document organizer, toiletry organizer and makeup brush pouch: 4–10 business days.
These estimates include processing and transit after ordering. Business days exclude weekends and public holidays. Estimates are based on our fulfillment partners’ processing and transit times and are not guaranteed arrival dates. Each product page shows its delivery estimate.
Tracking and separate packages
We email a tracking link after dispatch. Items from different suppliers may arrive in separate packages. If we learn that we cannot meet the stated estimate, we contact you with an updated estimate and the choice to wait or cancel the unshipped items for a full refund. If an item or destination is unavailable, we notify you and refund the unfulfilled items promptly.
Changes and delivery problems
For an address correction, cancellation or delivery problem, email hello@farandfold.com with your order number. We will confirm whether an order can still be changed or stopped before dispatch. We handle delivery claims with our fulfillment partner and carrier.
See our return policy for returns after delivery.
Returns & refunds
Last updated: November 2, 2026.
30-day returns
Request a return within 30 days of delivery. For a change-of-mind return, the item must be unused, complete and in its original packaging. An order number or other proof of purchase is required.
Start a return
Email hello@farandfold.com with your order number. We will provide approval and a U.S. return address. Send the approved return within 14 days of approval. Please use our instructions rather than the address printed on the supplier's parcel.
You pay return postage for a change-of-mind return. There is no restocking fee. We do not deduct an outbound shipping charge when your original delivery was free.
Wrong, damaged or defective items
Contact us with your order number and a description of the problem. Photos can help us assess it. For an accepted fault, we arrange a replacement or refund at no extra cost, including any required return postage. You do not need to contact our supplier.
Refunds
We review returned items within 3 business days of receipt. Approved refunds are issued to your original payment method within 5 business days of approval; your bank may take additional time to post the credit. Applicable item sales tax is refunded with the item.
If we cannot fulfill your order, we notify you and refund the unfulfilled items promptly. Where a shipment is delayed, you can choose whether to accept the revised estimate or cancel the unshipped items for a full refund.
Exchanges and other rights
We do not offer direct change-of-mind exchanges. You may request a return and place a new order if the item you want is available. This policy does not limit rights or remedies that cannot be excluded under applicable law.