Refund policy

Last updated: November 2, 2026.

30-day returns

Request a return within 30 days of delivery. For a change-of-mind return, the item must be unused, complete and in its original packaging. An order number or other proof of purchase is required.

Start a return

Email hello@farandfold.com with your order number. We will provide approval and a U.S. return address. Send the approved return within 14 days of approval. Please use our instructions rather than the address printed on the supplier's parcel.

You pay return postage for a change-of-mind return. There is no restocking fee. We do not deduct an outbound shipping charge when your original delivery was free.

Wrong, damaged or defective items

Contact us with your order number and a description of the problem. Photos can help us assess it. For an accepted fault, we arrange a replacement or refund at no extra cost, including any required return postage. You do not need to contact our supplier.

Refunds

We review returned items within 3 business days of receipt. Approved refunds are issued to your original payment method within 5 business days of approval; your bank may take additional time to post the credit. Applicable item sales tax is refunded with the item.

If we cannot fulfill your order, we notify you and refund the unfulfilled items promptly. Where a shipment is delayed, you can choose whether to accept the revised estimate or cancel the unshipped items for a full refund.

Exchanges and other rights

We do not offer direct change-of-mind exchanges. You may request a return and place a new order if the item you want is available. This policy does not limit rights or remedies that cannot be excluded under applicable law.